If you want to open an account to receive satellite television, the phone will be answered within 20 seconds.
Call with a complaint or – shock horror – a request to close your account, and you will be on hold for? at least 45 minutes.
It’s like trying to leave a gymnasium or health club, or trying to close a credit card account.
And this morning I tried to close a MySpace account.
I only opened the account because several people I know were raving about MySpace, and I couldn’t add comments to their blogs without joining. But there really was no point in me fully participating in “the MySpace experience,” firstly because I like having my blog on a domain I control, and secondly because what experience I did have wasn’t what I would call fun.
Anyway, within 24 hours of? creating an account I had received a message from a woman in Wisconsin informing me that she would be arriving in about a fortnight and should be staying for no longer than a month. So I edited everything I could edit, and made a point of displaying my status as very married, and certainly not looking for anything else.
Then I received an email saying I had been invited to join a myspace group. The invitation came from someone who, coincidentally, uses the same nickname as a friend of mine. So, naively, I clicked on it.
It seems that quite a few people in the West Midlands are into spanking. Judging by the handprints being proudly displayed, they are very good at it.
The final straw came this morning when I saw that I had been invited to join yet another group, this time one? that promised not to tell my wife. (It is so obvious they have never met her. This is the woman who can tell I have done something by the way in which I park the car on the drive. If I joined an online gentlemen’s club, she would be able to detect the Catholic guilt from several rooms away.)
So I went hunting on the MySpace page for a “delete my account” option. Excellent! It is on the “My Account” page. So I clicked on the link. Was I sure? Yes – I clicked on that link, too.
There are serious consequences to deleting your MySpace account, I was told. Oh really? I had better stop giggling, then, and read the caveats displayed above the next “Delete MySpace Account” button carefully. Apparentley I would lose all my friends. A serious threat, but since none of my friends knew about my MySpace account, I thought it worth the risk.
“Before deleting your MySpace account, please tell us why you want to leave? so we can improve the MySpace experience.” No, I thought, and clicked on the delete button. It didn’t like that. Apparently you can’t leave without explaining yourself. So I wrote “I don’t like the people you introduced me to.” And clicked the delete button.
This took me to a page saying an email would be sent to my registration email address, giving me instructions for deleting my account. “Please click on the link in the email.” So I did.
“We will cancel your account in 24 hours, after which you will no longer be able to log in.” I’m glad they explained that – I hadn’t realised…