“Your equipment did not give my wife satisfaction…”
I complained to the supermarket tonight.
I was very angry, and very very unpleasant to the duty manager.
Darling Wifey had tried to buy petrol from one of their automatic pumps, and her credit card got jammed in the machine.
For half an hour the forecourt staff tried to tell her to contact the bank, because her card had been confiscated – but it was visibly jammed in the mechanism. (All the time, the clock was ticking and she was getting later and later for the children.) Eventually, a duty manager was called and he looked at the machine, turned to Darling Wifey, and had the crass stupidity to say,
“Well, it’s hardly our fault.”
So when I got back into town after a 13-hour day I confronted the aforementioned duty manager – a lad barely out of his teens and incapable of stringing together a coherent sentence. The poor little sod didn’t know which way to turn.
Anyway, Darling Wifey’s credit card will be returned to her at the soonest possible time: one of their security officers will be delivering it to her…
I have just read all of your blogs, and might I say, you should write a book. Your enteries are witty, heartwarming and uplifting…I could go on, but I fear I might upset Darling Wifey by giving you a big head… I love your enteries, and can’t wait to read more.
Simply brilliant…
Cheers!
Comment by Emily — November 30, 2003 @ 3:08 am
ah. Gareth Trunchbull to the rescue, I suppose? Did you stuff him with chocolate cake? Or did you give him the Naughty Boys Special?
managers barely out of their teens … pffffft …
Comment by percival — November 30, 2003 @ 8:24 pm
Poor Imogen! It doesn’t rain, but it pours, eh?
It’s sad how little training they give to these on-site managers these days. Little more than kids, often on their first job, they’re left to fend for themselves and have no idea when to call for help (of course, not that anyone higher-up would encourage them to do that since it might disturb their comfortable lives). Glad that you told him off, but I’d also write a letter to head office that points out the base flaw in their management system!
Comment by Ancarett — December 1, 2003 @ 3:48 am
Go Gareth!! Its good to see that there are still knights in shining armour out there (even if Imogen has first call on you!!- the lucky girl)
Comment by Catherine — December 2, 2003 @ 12:12 pm